Ticket purchase via app – your questions, our answers

Tickets valid for at least one day (24-hour tickets and tourist products) can be purchased up to 180 days in advance. Short-distance tickets, connecting tickets and single tickets are always valid immediately. Mobile tickets are generally not transferable. 

BVG mobile tickets without a selection option are activated 60 seconds after purchase to start the journey. During these 60 seconds, the barcode of the ticket is grayed out and not readable - the ticket only becomes valid and readable after this countdown has expired. Tickets for which a date (and, if applicable, a time) can be selected are subsequently valid from the selected day and perhaps time. You can find out more about this in the respective ticket's information section.

No, this option is currently not available.

Yes. To do so, simply purchase the desired number of tickets via one of our apps. However, anyone whose ticket you have purchased must travel together with you, as the tickets are issued in your name and are located on your smartphone.

The total price for all four sections of the 4-trip ticket is due at the time of purchase.

In our apps Fahrinfo-, Ticket- and the Jelbi app, you can deselect the first journey with the +/- button when making a new purchase or add further journeys (for fellow travellers) The sections for your further journeys can be found under non-activated tickets or in the "Tickets" menu under "Credit". These are shown as €0, as the total price has already been paid. You can only buy a new 4-trip ticket for the same fare zone once you have used all four sections. You can also find the used sections in the "Tickets" menu under "Expired tickets".

You can activate additional sections of the 4-trip ticket for passengers traveling with you. To do this, activate the required number of sections one after the other. It is not possible to activate several sections at the same time.

Our apps offer you the following options:

• Apple Pay (iOS)
• Google Pay (Android)
• Credit card payment (Visa, Mastercard and Amex)
• PayPal 
• SEPA direct debit

When setting up a payment method, simply follow the steps within the app.

Please contact our payment service provider Riverty GmbH.

For the Fahrinfo-App:

• To do this, please open the menu item "Tickets" - "My purchased tickets" in the app
• Use the right arrow ">" to open the item "All invoices"
• Then select the period
• Generate the invoice via "Create invoice" or "Retrieve invoice" for repeated retrieval

For the Ticket-App:

• To receive an invoice for an active ticket go to the ticket wallet and click onto the three small dots on the upper right side within the ticket. A pop-up opens where you can request the invoice.
• For an expired ticket or a PDF file with a batch of invoices please go to the „History“ section in the ticket wallet, by clicking onto the small clock with the arrow around it on the upper right hand, and proceed as above for a single invoice or filter the required time and click on „export“.

You can change your address within the app. To change your name or email address please login to your BVG-account on our homepage, with your current email address and password, and click onto the respective button.

Simply click on "Forgot password?" on the login website. You will then receive an email with a link to reset your password.

By accessing your location, we can show you the nearest stops and give you tariff recommendations. If you don't want to share your location, you can also enter the necessary information manually.

You can find your previously with the Fahrinfo-App used tickets in the "Tickets" section under "Expired tickets". They will be displayed for up to 517 days. In the Tickets-App you can find expired tickets in the „History“ section, please click onto the small clock with the arrow around it on the upper right hand side to get there.

A stable internet connection is required for the ticket to display. If the connection is interrupted or unstable, the ticket may not be downloaded. Please ensure that you have a good internet connection and perhaps update the display manually by conducting a pull-to-refresh. A synchronization of the app and the server takes place and the ticket is downloaded.

According to the VBB tariff and transport regulations, every passenger must be in possession of a valid ticket for the entire duration of the journey. If your cell phone battery runs out, you must buy another ticket so that you can show it in the event of a ticket inspection. If you have lost your cell phone, you can log in to our BVG apps again with your BVG account on your new cell phone and your tickets will be displayed again.
If your phone is stolen, please contact us as soon as possible from the registered email address so that we can temporarily block your BVG account.

Make sure you are logged into the app. Show the ticket inspector your BVG mobile ticket on your smartphone and, if requested, your official photo ID. The BVG mobile ticket is not valid without photo ID. On buses, the check takes place at the front of the bus. Please show your smartphone with the ticket to the driver, and your official photo ID if requested.

You can set your personal start screen in the Fahrinfo-App under "Settings". You can choose between the options "Home", "Timetable", "Departures" and "Tickets".

A stop under "Timetable" can be deleted by clicking on the stop and sliding it to the left. The same applies to stops under "Departures".

Real-time data is indicated by a radio signal icon, usually additionally marked with an '. Early departures or delays are displayed in green/red and marked accordingly with +/-.