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BVG Muva

For accessible mobility in Berlin

The new BVG Muva

BVG Muva's “Flexible Ride” service was discontinued on March 1, 2025. The “Lift replacement” service has been expanded and now serves the whole of Berlin with barrier-free connections. Try out the improved service now - easily bookable via app and phone.

Our service for passengers with reduced mobility.

With BVG Muva you can book accessible connections from S-Bahn and U-Bahn stations as well as bus stops. You can easily order the service via app or telephone during the operating hours of the S-/U-Bahn.

  • For passengers with reduced mobility
  • Accessible & comfortable service
  • For a barrier-free connection in Berlin
  • Available at S-Bahn and U-Bahn stations as well as bus stops
Ein BVG Muva parkt vor dem U-Bahnhof Friedrichsfelde.

Accessible travelling with BVG Muva

You can order our service by calling the BVG Muva call center or via the app whenever the public transport route that you want to take is not accessible, for example, due to a lift failure or because the bus/train is too full. The service allows you to use public transport in a simple and accessible manner. The BVG Muva vehicle will transport you within a radius of 5 km to and from an S-, U-Bahn or bus stop of your choice. You can contact our call center 24/7 for bookings and queries on (030) 256 55 555.

Ride with others and still experience unique service.

  • Journeys are combined, so you won't necessarily travel alone, other people may get on or off at any point in the journey.
  • Prerequisite for booking the service is that your mobility is reduced.
  • Wheelchairs, luggage, prams or accompanying persons can be booked via the app or over the phone.
  • Pick-up and drop-off locations are S-Bahn and U-Bahn stations as well as bus stops.
BVG Muva costs nothing extra.

If you want to use this service, you need a valid VBB ticket or a valid stamp on your disability ID card (Schwerbehindertenausweis)*. People accompanying you and guide dogs travel for free. There is enough space on board for mobility aids such as walking sticks, wheelchairs, etc.

* To prove eligibility, you must show the driver your disability ID card and the supplementary sheet with a valid stamp from the social welfare office (Versorgungsamt).

BVG Muva is for everyone.

This service is for all Berliners with reduced mobility as well as seniors, people with strollers or small children, pregnant people, injured people and people with luggage. Priority is given to people with mobility impairments according to § 228 SGB IX.

BVG Muva offers a great service.

The vehicles stop at all S-Bahn and U-Bahn stations as well as all regular bus stops with a sign. BVG Muva is available on weekdays from 4:00 am to 1:30 am and around the clock from Friday to Saturday and on weekends. When booking via the app, you can contact your driver to find your BVG Muva more easily. Alternatively, you can always contact the call center at 030 256 55 5 55. Our staff will be happy to help you.

BVG Muva transports you barrier-free across all of Berlin.

You can book a BVG Muva within the tariff zones A and B at all S-Bahn and U-Bahn stations as well as bus stops within a radius of 5 km. BVG Muva is available during the operating hours of the S- and U-Bahn.

BVG Muva can transport small children/prams.

Prams can be folded up and taken along. Each vehicle also has a seat for children of all weight classes and sizes (baby, toddler, or primary-school child).

Any questions? Click here for the FAQ.