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Accessibility statement for the new Fahrinfo-App Android

The Berliner Verkehrsbetriebe (BVG) is in the process of making the new BVG Fahrinfo-App accessible. To this end, we are working closely with various associations.

This digital accessibility statement applies to the Android version of the new BVG Fahrinfo-App. The BVG Fahrinfo-App is also available for iOS and as a web app. All versions are largely accessible, although there are still some restrictions.

Different devices (smartphone and tablet) offer the user a wide range of assistive technologies and settings that the apps can be used with.

When was the accessibility statement created?

This statement was prepared in July 2024. The initial technical accessibility review was supported by an external expert.

How accessible is the service?

This app for Android smartphones is partially accessible. The requirements of BITV 2.0 are only met in part.

Which areas are not accessible? 

The areas listed below are not accessible for the reasons stated: 

  • Customisable time limit: the purchase confirmation pop-up automatically disappears after 5-10 seconds.
  • Moving content can be disabled: ticket clock animation that cannot be paused / Ticket loading animation below the navigation bar and partially within the text box when ticket is purchased or price is calculated. Animation longer than 5 sec and other content remains visible.
  • Focus order: TalkBack is incorrect in the map area.
  • Consistent labelling: inconsistent numbers (sometimes whole numbers, sometimes only single digits for phone numbers)
  • Language of individual sections can be set: English words are not always recognised as such and pronounced in German.

Who can you contact with comments or questions about digital accessibility?
Have you noticed any accessibility issues regarding the Android Fahrinfo application? If so, please feel free to contact us at 

Berliner Verkehrsbetriebe (BVG) - AöR -
Holzmarktstraße 15-17 10179 Berlin
Telefon: 030 / 19449
https://www.bvg.de/en/service-and-support

Arbitration procedure

If a satisfactory solution has not been found despite your feedback, you can turn to the arbitration board according to § 16 BGG. The BGG arbitration board is tasked with supporting out-of-court dispute resolution in the event of conflicts on the topic of accessibility between individuals with disabilities and federal public agencies. The arbitration procedure is free of charge. There is no need to involve legal representation. Further information on the arbitration procedure and the options for submitting an application can be found at: www.schlichtungsstelle-bgg.de.

For questions or comments on the topic of digital accessibility, the e-mail address info@bvg.de can be used at any time. A contact form is currently being created.

Updated: 23th July 2024