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Accessibility statement for the new Fahrinfo-App iOS

The Berliner Verkehrsbetriebe (BVG) is in the process of making the new BVG Fahrinfo-App accessible. To this end, we are working closely with various associations.

This digital accessibility statement applies to the iOS version of the new BVG Fahrinfo-App. The BVG Fahrinfo-App is also available for Android and as a web app. All versions are largely accessible, although there are still some restrictions.

Different devices (smartphone and tablet) offer the user a wide range of assistive technologies and settings that the apps can be used with.

When was the accessibility statement created?

This statement was prepared in July 2024. The initial technical accessibility review was supported by an external expert.

How accessible is the service?

This app for Android smartphones is partially accessible. The requirements of BITV 2.0 are only met in part.

Which areas are not accessible? 

The areas listed below are not accessible for the reasons stated: 

  • Alternative texts for controls: some controls (e.g. keys or buttons) are not clearly labelled or not labelled in German.
  • Headings: many areas should be better structured with additional headings.
  • Contrast between graphics and controls: some buttons are not clearly identifiable.
  • Contrasts of texts: Various texts and textual information have an insufficient contrast ratio
  • Restriction of screen orientation: currently only portrait mode
  • Adjustable text size: text spacing not always fully adjustable
  • Keyboard operation not possible in some cases
  • Customisable time limit: the purchase confirmation pop-up automatically disappears after 5-10 seconds.
  • Moving content can be disabled: ticket clock animation that cannot be paused and is shown in the text box when ticket is purchased or price is calculated. Animation longer than 5 sec and other content remains visible.
  • Focus order: VoiceOver is partially incorrect in the map area.
    Wrong focus order for “Emergency Call and Services”.
  • Labeling in the accessible name: Ticket settings icon stored as English text and therefore not always clearly identifiable in VoiceOver.
  • Consistent labelling: Inconsistent numbers (sometimes whole numbers, sometimes only single digits for phone numbers), Logout: partly English, partly German pronunciation.

Who can you contact with comments or questions about digital accessibility?
Have you noticed any accessibility issues regarding the Android Fahrinfo application? If so, please feel free to contact us at 

Berliner Verkehrsbetriebe (BVG) - AöR -
Holzmarktstraße 15-17 10179 Berlin
Telefon: 030 / 19449
https://www.bvg.de/en/service-and-support

Arbitration procedure

If a satisfactory solution has not been found despite your feedback, you can turn to the arbitration board according to § 16 BGG. The BGG arbitration board is tasked with supporting out-of-court dispute resolution in the event of conflicts on the topic of accessibility between individuals with disabilities and federal public agencies. The arbitration procedure is free of charge. There is no need to involve legal representation. Further information on the arbitration procedure and the options for submitting an application can be found at: www.schlichtungsstelle-bgg.de.

For questions or comments on the topic of digital accessibility, the e-mail address info@bvg.de can be used at any time. A contact form is currently being created.

Updated: 23th July 2024