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Digital Accessibility Disclaimer for the Ticket-App

The Berliner Verkehrsbetriebe (BVG) strives to make its mobile applications barrier-free. The digital accessibility disclaimer is required by the Berlin Barrier-Free Information and Communication Technology Act (BIKTG Bln). The technical requirements for accessibility are derived from the BITV 2.0.

This digital accessibility disclaimer applies to the BVG Ticket-App.

When was the accessibility disclaimer issued? 

This disclaimer was issued or revised on 03.06.2021.

The technical review of accessibility was carried out by the public body listed above as well as an external reviewer.

How accessible is the application? 

This application is partially accessible. It only partially meets the requirements of BITV 2.0.

Which areas are not barrier-free? 

The areas listed below are not barrier-free for the following reasons:

  • Screen orientation limitation: Only portrait mode is available at the moment. Landscape mode is currently not user-friendly.
  • Moving content cannot be turned off: Loading animation during purchase.
  • Meaningful sequence: cards are only read aloud in sequences as far as they are visible in the screen section. The read-aloud program does not provide a full overview: Shortcoming only on Android devices.
  • Aborting pointer gestures: On iOS, interactions with the ticket tiles on the overview page of "Buy ticket", for example, are not executed if approx. 2 seconds pass between pressing and releasing.
  • Labeling the accessible name: On iOS, when using VoiceOver, e.g. the button to show password is only read out as "Button"; On Android, a few buttons are read out as "Untitled".
  • Skipping areas: iOS VoiceOver outline is unclear, this mainly affects the overview page, onboarding and ticket purchase.
  • VoiceOver order: on iOS VoiceOver, for example, the location button and the shopping cart button on the "Buy Ticket" page are skipped and cannot be selected. Individual text fields currently cannot be selected on digital tickets.
  • Language determinable for individual sections: The system language is always used for all content (German or English are available)
  • Uniform designation: Inconsistent numerical information (sometimes time is read out as hours, sometimes only as single digits) (iOS & Android)
  • Error identification: error message fields are not read out & cannot be selected: If the login does not work, there is no voice indication. (iOS)
  • Form element labels: when fields are filled in, the title is no longer read aloud, e.g. profile, date of birth (iOS)
  • Correction suggestions: Suggestions are not read out (iOS)

The Berliner Verkehrsbetriebe continuously strives to improve the accessibility and usability of the BVG Ticket-App so that all users can be offered the best possible user experience.

We are constantly developing the app and working to eliminate any shortcomings. However, it is not yet possible to provide a more precise timetable.

Who can you contact if you have comments or questions about digital accessibility (feedback options)?

Contact to the public agency representative:

Berliner Verkehrsbetriebe (BVG) - AöR -
Holzmarktstraße 15-17 10179 Berlin
Phone: 030/19449

Additionally, our service bot may also be able to assist you with any questions you may have.

Contact to the state representative for digital accessibility:

If your contact with the public agency was not successful, you can contact the State Commissioner for Digital Accessibility via contact form.
You can find more information about the State Commissioner for Digital Accessibility on the Berlin Senate Administration website.