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VBB customer card Berlin S

Berlin residents receiving social benefits can purchase the Berlin ticket S (social ticket). The ticket entitles the holder to use all public transport in the AB fare zone.

The Berlin ticket S costs only €9 a month until the end of December 2024 – but requires the VBB customer card Berlin S or a valid benefit decision confirmation along with personal ID.

The Berlin Senate has decided that current benefit decision confirmations will continue to serve as proof of eligibility for the Berlin ticket S from 1 January 2025. However, issue of the proof of eligibility will cease on 30 September 2024, and the VBB customer card Berlin S will no longer be issued after 31 December 2024.

If you possess a VBB customer card Berlin S that is valid beyond 31 December 2024, you can continue to use it until its expiry date. If you do not have a VBB customer card or if it expires before or after 1 January 2025, the usual process of presenting a current, valid benefit decision confirmation will still apply. For data protection reasons, personal details may be redacted.

Must be clearly recognizable:

  • the letterhead
  • Title of the letter (notification of approval / benefit)
  • Surname and first name
  • approval period
  • respective number for the transfer to the value section

To continue using the Berlin ticket S, you must ensure the reference number on your benefit decision confirmation or, for those receiving job centre benefits, the personal customer number on the benefit decision confirmation is entered on the ticket.
Note: From 1 January 2025, the BG number is no longer to be used.

If you have any questions about the VBB customer card Berlin S, please visit the website berlin.de or contact our BVG call center: 030 19449.

Purchase of Berlin ticket S
The social ticket, which is discounted to 9 euros, can now be purchased at ticket machines, in private agencies or in the ticket app and the BVG Fahrinfo app. It is now possible to buy tickets at customer centers possible, but this is not recommended due to the high number of people expected. Due to expected high levels of demand, we advise against purchases at a BVG customer centre.